Mohamed Bin Taliah Shares UAE’s Vision for a Future with AI-Driven Government Services
At the UN Public Service Forum 2025 in Uzbekistan, H.E. Mohamed Bin Taliah, the UAE’s Chief of Government Services, outlined the country’s bold vision for a new era of AI-driven governance. In an interview with Forbes Middle East, he explained how the UAE is harnessing artificial intelligence (AI) to transform public services—making them faster, smarter, and more focused on people’s needs.
Transforming Public Services with AI
Bin Taliah highlighted how the UAE has already begun integrating AI into multiple layers of government operations. From AI-powered facial recognition for secure digital IDs to virtual courtrooms where legal proceedings are held entirely online, these innovations are reshaping how citizens and residents interact with government institutions.
“The UAE’s goal is to make every service proactive, paperless, and accessible from anywhere,” he said, emphasizing that the government’s mission is to simplify lives through technology.
Building a Digital Future
The UAE’s ambitions extend beyond service delivery. Through its Digital Economy Strategy, the nation aims to increase the digital sector’s contribution to the non-oil economy from 11.7% to over 20% by 2031. The plan focuses on expanding access to digital services, fostering innovation, and building strong international technology partnerships that strengthen the country’s global competitiveness.
Easier Access Through Unified Platforms
To streamline user experiences, the UAE is consolidating multiple government services into integrated digital ecosystems. Applications such as Dubai Now, TAMM, and Digital Sharjah now provide 24/7 access to hundreds of essential services—from renewing licenses and paying bills to accessing healthcare records.
Supporting these platforms is U-Ask, a bilingual chatbot available in Arabic and English that helps citizens navigate government services more easily.
UAE PASS: The Nation’s Digital Identity Revolution
A cornerstone of the UAE’s AI-driven transformation is UAE PASS, the country’s secure digital identity platform. Using AI-based facial recognition, it allows users to log in, sign documents electronically, and access government and private-sector services without paperwork.
More than 10.2 million residents are now using UAE PASS, which has also been integrated into healthcare services, enabling faster and more seamless access to medical information and appointments.
AI in the Legal System
Dubai’s judicial sector is another area where AI is delivering tangible impact. According to Bin Taliah, 98% of court cases are now conducted online, significantly reducing delays and improving access to justice.
AI tools assist judges by summarizing case files and identifying relevant legal precedents, while new initiatives—such as “virtual lawyers” and smart courtrooms—are currently being tested to further enhance efficiency and transparency.
Cutting Bureaucracy and Saving Time
Central to the UAE’s service transformation is the Zero Bureaucracy Program, which aims to eliminate unnecessary steps in government processes. So far, over 4,000 procedural steps have been removed, saving an estimated 12 million service hours and reducing waiting times by up to 70%.
The next challenge, Bin Taliah noted, is to simplify the digital landscape itself—reducing the number of redundant applications and ensuring citizens can access all services through unified, intuitive interfaces.
Prioritizing Data Privacy and Security
While innovation drives change, data protection remains a top priority. Bin Taliah reaffirmed that the UAE adheres to international standards of data governance and cybersecurity, ensuring citizens’ personal information is handled with transparency and integrity.
Collaborating Across Borders
The UAE’s leadership recognizes that AI transformation is a global endeavor. The country is actively collaborating with partners such as the United States and Uzbekistan to share expertise and drive technological growth.
One notable initiative is the “One Million Uzbek Coders” program—modeled after the UAE’s successful “One Million Arab Coders” project—which provides free online training to empower young programmers.
Uzbekistan’s plans to open an IT Park office in Dubai, and the growing presence of Uzbek startups in the UAE, further demonstrate how bilateral cooperation in technology is expanding opportunities across regions.
A Global Commitment to Smarter Governance
The UN Public Service Forum 2025 centered on the role of AI in public service reform and the importance of developing digital skills to ensure inclusive progress. The event concluded with the Samarkand Ministerial Declaration, a global call for fair, transparent, and sustainable governance.
For Bin Taliah, this vision aligns perfectly with the UAE’s approach: a government that anticipates needs, acts before requests, and places citizens at the heart of innovation.
